Brian Hopkins

Prior to his tenure at Hisco, Hopkins held the position of Senior Manager for Distribution Center and District Sales/Operations at HD Supply Power Solutions from 2011 to 2015. In this role, he designed and executed a distribution center strategy that established 22 standalone facilities across Florida, enabling next-day replenishment. This initiative reduced the cost to serve by 7% and improved profit margins by 15%. Additionally, he successfully integrated two distinct business units into a cohesive operational team dedicated to delivering exceptional customer service, demonstrating his adeptness at managing complex organizational changes.

Earlier in his career, from 2002 to 2011, Hopkins was the Director of Call Center Operations at W.W. Grainger. He led the integration of Grainger’s call center operations, resulting in a 15% enhancement in efficiency and an 8% improvement in service levels. Through the implementation and continuous refinement of a comprehensive leadership communication program, he elevated employee engagement scores from 71% to 91%. Furthermore, he spearheaded the development of a customer-centric culture within the call centers by introducing an extensive education and communication program, which increased customer satisfaction scores from 74 to 80%.

Hopkins’ educational background includes a Master of Business Administration from the Indiana Institute of Technology, obtained between September 2003 and May 2006, and a Bachelor of Arts from Loras College, completed between September 1986 and May 1991. His academic credentials complement his extensive professional experience, providing a solid foundation for his strategic and operational expertise.

Throughout his career, Hopkins has demonstrated a commitment to continuous improvement of operational processes and standards, leadership development, problem-solving, and cross-functional team leadership. His proficiency in e-commerce support and change management has enabled organizations to adapt to evolving market dynamics while maintaining a focus on delivering superior customer experiences.

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