Cas Hoefman

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BIOGRAPHY

Cas Hoefman is an accomplished Information Technology professional specializing in Communication Technologies, with extensive experience in designing, building, and supporting national and international Contact Center Customer Relationship Management (CRM) implementations for both sales and service sectors. His expertise encompasses a wide array of technologies, including Automatic Call Distribution (ACD), Chat, Computer Telephony Integration (CTI), CRM, Inbound and Outbound Routing, Interactive Voice Response (IVR), Knowledge Management, Private Branch Exchange (PBX), Reporting and Analytics, Speech Recognition and Text-to-Speech, and Voice over Internet Protocol (VoIP) technologies.

Since July 2020, Cas has been serving as a Principal Solutions Engineer at Salesforce in Seattle, Washington. In this role, he leverages his extensive background to provide innovative solutions that enhance customer interactions and optimize contact center operations.

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POSITIONS

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Education

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