Kathleen Eagan

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BIOGRAPHY

Kathleen Eagan is a highly skilled and versatile professional with over 20 years of experience in IT project management, business analysis, and system implementation. Throughout her career, Kathleen has excelled in managing complex projects and leading teams to deliver innovative solutions that drive operational efficiency and improve service delivery. She has a proven track record in the healthcare, finance, and technology sectors, where she has been responsible for managing critical software and systems implementations, including the development of functional specifications and quality assurance processes.

Kathleen’s expertise lies in her ability to bridge the gap between business needs and technological solutions. As a Senior Project Analyst at Union Pacific Railroad, she developed business analysis requirements for Agile DevOps projects, ensuring the smooth implementation of shipment services systems. She led discovery meetings to document current processes and built new ones to improve efficiency. Kathleen also played a pivotal role in the development of quality assurance practices for new departments, using her skills in SQL and Oracle to perform data validation and generate performance metric reports. Her strategic approach to process improvement has made a significant impact on her teams and organizations.

In addition to her work at Union Pacific Railroad, Kathleen has held several critical roles in healthcare IT, including as a Practice Management Lead at Alegent Creighton CHI. In this position, she coordinated the implementation of Epic Community Connect, a healthcare IT solution that integrated practices into the Epic ecosystem. She worked closely with clinics to ensure the build was aligned with their workflow needs, providing training and support to ensure smooth implementation. Kathleen’s experience in the healthcare sector was further enhanced by her work as an Epic Application Analyst at Nebraska Medical Center, where she contributed to ICD-10 and Meaningful Use Stage 2 Reporting to CMS, and developed Clarity reporting for ambulatory services.

Kathleen has also demonstrated her ability to lead in multiple industries, including her role as an HRMS Technical Business Analyst at Creighton University, where she developed system enhancements for Oracle HRMS/Payroll systems. She built surveys, created metrics reports for HR management, and implemented online tuition remission processes. Her work in system enhancement and process optimization has consistently resulted in more efficient operations and better service delivery for the organizations she has worked with. Kathleen’s expertise in various technical tools, including SQL, SAS, JIRA, and Tableau, allows her to solve complex challenges and drive business outcomes.

Kathleen’s educational background, which includes a Bachelor of Science in Management Information Systems from Bellevue University and certifications in Epic EHR and Six Sigma/TQM, has provided her with a solid foundation in both technical and business disciplines. She continuously strives to expand her knowledge and stay current with emerging technologies, which makes her an invaluable asset in any organization. Her ability to analyze complex business needs and implement effective IT solutions, combined with her leadership and project management skills, has earned her a well-deserved reputation as a problem solver and innovator in the IT and business analysis fields.

POSITIONS

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