Kaylee Salmeron is a bilingual customer support professional based in Bartonsville, Pennsylvania, with a diverse background spanning technical support, management, and hospitality. Her career is marked by a commitment to exceptional customer service, adaptability to new technologies, and effective team leadership.
In her most recent role as a Customer Support Specialist at Internet Brands (Martindale-Avvo) in New Providence, from September 2022 to January 2023, Salmeron provided technical support for Captorra, a lead conversion software. She was responsible for troubleshooting issues and training clients in best practices, ensuring consistent and exceptional service in all communications with both internal and external clients. Her proficiency with tools such as Microsoft Dynamics 365 CRM, Assuresign, Microsoft Office, Adobe Reader, and Jira facilitated efficient and effective client support.
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Prior to this, Salmeron served as an On-Site Manager at OSI Staffing from February 2022 to August 2022, where she managed over 85 employees. Her responsibilities included providing a high level of customer service, ensuring compliance with company policies, and responding promptly to client inquiries. She managed daily on-site operations, such as headcounts and employee check-ins during shift hours, and developed relationships with management and supervisors to resolve employee issues and grievances. Additionally, she maintained weekly payroll and employee personal files to facilitate effective personnel management.
From December 2018 to December 2021, Salmeron worked as a Cocktail Waitress at Mount Airy Casino. In this role, she provided excellent service to customers by delivering beverages promptly and ensuring the cleanliness of all service items. She coordinated with managers at the beginning of shifts to complete duties efficiently and to review daily promotions for casino guests. Her dedication to customer satisfaction and her ability to work collaboratively with team members were evident in this position.
Earlier in her career, Salmeron held the position of Table Game Floor Supervisor at Mount Airy Casino from May 2014 to December 2018. She provided customer service by greeting and logging guests into the system, approved large cash transactions, and ensured the proper calculation of payouts to guests. She oversaw table games employees and guests to ensure that the safety, integrity, security, policies, and procedures of the company were upheld. This role required a keen attention to detail and a strong understanding of gaming operations.
Salmeron’s skill set includes proficiency in Microsoft Office, a strong customer service orientation, and effective collaboration abilities. Her experience in the restaurant and bar industry as a waitress and bartender has further honed her interpersonal skills. Being bilingual in English and Spanish enhances her ability to communicate effectively with a diverse clientele.
Throughout her career, Salmeron has been recognized as a team player who is adaptable, punctual, and open to new challenges. Her ability to acclimate to new technology has resulted in continuous skills improvement in a timely manner. Her diverse experience across various industries has equipped her with a comprehensive understanding of customer service dynamics and team management, making her a valuable asset in any professional setting.
