Virgilio Acevedo is an accomplished operations executive and management consultant with a proven track record of driving continuous improvement and operational excellence across industries. Currently serving as the Director of Corporate Continuous Improvement at CareSource, he plays a pivotal role in embedding continuous improvement principles into the organization’s culture. By collaborating with senior leadership, Virgilio ensures that the organization’s strategic direction aligns with best practices for improving operations and employee productivity.
Before joining CareSource, Virgilio held key leadership positions in various organizations, demonstrating his ability to lead and transform teams. As Vice President of Customer Experience at LSI Industries, he managed diverse teams, overseeing customer and field services and driving operational excellence across the lighting segment, which accounted for $230 million in annual sales. His strategic approach to order management, customer complaints, and warranty claims enhanced customer satisfaction and streamlined processes.
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Virgilio’s tenure at LSI Industries also included serving as Director of Corporate Quality, where he spearheaded the development and deployment of the company’s first Corporate Quality Management System. Under his leadership, LSI Industries achieved ISO 9001:2015 certification for five lighting facilities, a milestone that significantly boosted the organization’s quality assurance standards. His accomplishments led to his promotion to Vice President of Customer Experience, where he continued to demonstrate his ability to align operational strategies with business goals.
As Chief Operating Officer at Swick and Co. RE/MAX Alliance, Virgilio directed strategic planning and operational management, focusing on growth and financial performance. His leadership extended to sales, administration, and human resources functions, where he implemented policies and initiatives that optimized the company’s operations. His strategic mindset enabled the organization to achieve its financial and operational objectives effectively.
Virgilio’s global perspective on operations was evident during his time as Global Director of Operations at Luxottica OneSight. There, he oversaw end-to-end global operations, including sustainable strategic initiatives and global clinics. He established operational standards and quality benchmarks that enhanced the organization’s efficiency and effectiveness. His work in developing sustainable models for strategic initiatives underscored his commitment to long-term operational excellence.
At Luxottica Retail North America, Virgilio led process optimization initiatives, reducing costs and improving efficiencies. He played a critical role in consolidating accounts payable processes and implementing policies that streamlined operations across multiple brands. His expertise in process improvement and change management resulted in significant cost savings and operational enhancements.
Throughout his career, Virgilio has demonstrated a consistent ability to identify inefficiencies and implement solutions. At National City Bank, he developed a Six Sigma culture that delivered $750 million in financial benefits, and at JPMorgan Chase, he achieved over $30 million in financial benefits through process redesign and Six Sigma strategies. His leadership in these roles involved training and mentoring teams, aligning resources with strategic priorities, and fostering a culture of continuous improvement.
Virgilio’s educational background in industrial engineering from the University of Puerto Rico-Mayaguez laid the foundation for his expertise in operations and process improvement. His ability to combine technical knowledge with strategic leadership has been a hallmark of his career. He is also deeply committed to philanthropic work, learning new skills, and maintaining a healthy and active lifestyle.
Outside of his professional endeavors, Virgilio enjoys exploring local restaurants, traveling, and spending time on health and fitness activities. His dedication to continuous learning and self-improvement mirrors his professional philosophy of striving for excellence in every aspect of life.
Virgilio Acevedo’s career reflects a deep commitment to operational excellence, strategic leadership, and fostering innovation. His ability to navigate complex challenges and deliver measurable results has solidified his reputation as a trusted leader in the field of operations and management consulting.