Terms & Conditions

  1. Key Information and Who We Are

Purpose of this Privacy Policy

This privacy policy provides essential details on how professional-profile.com collects and processes your personal data when you interact with our website, including any data you provide by signing up for our services.

Our website is not designed for children, and we do not knowingly collect data from individuals under the age of 16.

It’s important to read this privacy policy in conjunction with any other privacy or processing policies we may offer when we collect or process your personal data. This policy supplements, but does not override, other privacy notices and policies we provide.

Data Controller

professional-profile.com is the data controller, responsible for your personal data (referred to as “we,” “us,” or “our”).

We have appointed a Data Protection Officer (DPO) to oversee any questions related to this policy. If you have inquiries or wish to exercise your legal rights, please contact our DPO using the details below.

Contact Information

For questions about this privacy policy or our practices, please reach out to our DPO at:

  • Company Name: professional-profile.com
  • Email: [email protected] 
  • Address: 20-22 Wenlock Road, London, N1 7GU

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters (www.ico.org.uk). However, we would appreciate the opportunity to address any concerns before you contact the ICO, so please contact us first.

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We regularly review and update our privacy policy. The latest version was updated on [30/01/2025].

It’s important that the personal data we hold about you is accurate and up-to-date. Please inform us of any changes to your personal data during our relationship with you.

Third-Party Links

Our website may include links to third-party sites, plugins, or applications. Clicking these links or enabling these connections may allow third parties to collect or share data about you. We do not control third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Data We Collect About You

Personal data refers to information that identifies an individual, excluding anonymous data where identity has been removed.

We may collect, use, store, and transfer different types of personal data about you, including but not limited to:

  • Identity Data: First name, last name, username, title, gender, and photos.
  • Contact Data: Billing address, location, email, and phone numbers.
  • Financial Data: Payment details are collected and processed through our third-party payment gateway (not directly by us).
  • Transaction Data: Information on payments made to and from you, and services you’ve purchased.
  • Technical Data: Information such as IP address, browser type, operating system, time zone, and device information when accessing our website.
  • Profile Data: Includes your company, role, career history, awards, endorsements, education, and other personal details you share with your profile manager.
  • Usage Data: Information about how you use our website and services.
  • Marketing and Communication Data: Your preferences for receiving marketing communications.

We also collect and use Aggregated Data (statistical or demographic data), which is not considered personal data unless combined with other data that can identify you.

We do not collect Special Categories of Personal Data (e.g., racial or ethnic origin, political opinions, religious beliefs, health information, or data about criminal convictions) unless relevant to your contract with us.

Failure to Provide Personal Data

If we need to collect personal data to fulfill a legal requirement or perform a contract and you do not provide the required data, we may not be able to fulfill our obligations under the contract. In such cases, we may need to cancel services and will inform you accordingly.

  1. How We Collect Your Personal Data

We collect personal data from and about you through various methods, including:

Direct Interactions: You may provide us with your Identity, Contact, Profile, and Financial Data by completing forms or communicating with us via post, phone, email, or other means. This includes when you:

  • Subscribe to our services.
  • Send information to your Profile Manager.
  • Provide feedback or contact us directly.

Automated Technologies or Interactions: As you use our website, we may automatically collect Technical Data about your devices, browsing actions, and patterns through the use of cookies and similar technologies. Please review our Cookie Policy for more details.

Third Parties or Publicly Available Sources: We may receive personal data about you from third parties and publicly available sources as outlined below:

Technical Data: From analytics providers such as Google (based outside the EU), advertising networks like Google or Bing (based outside the EU), and search information providers like Google or Bing (based outside the EU).

Contact, Financial, and Transaction Data: From providers of technical, payment, and delivery services.

Identity and Contact Data: From public sources such as Companies House and the Electoral Register (within the EU).

Photographic and Image Libraries: From publicly available images from platforms like Getty Images and LinkedIn.

Social Media and News Feeds: From publicly available news feeds and social media sites related to you and your profile.

  1. How We Use Your Personal Data

We will only use your personal data when the law permits. Most commonly, we use your data in the following situations:

  • To fulfill the contract we are about to enter into or have already entered into with you.
  • When necessary for our legitimate interests (or those of a third party), provided that your rights and fundamental freedoms do not override those interests.
  • Where we need to meet a legal obligation.

Generally, we do not rely on consent as the legal basis for processing your personal data. Instead, we process your data based on the contractual relationship between us.

Purposes for Using Your Personal Data

Below is a table that outlines the different ways we plan to use your personal data, the legal grounds we rely on for each purpose, and, where applicable, the legitimate interests we have.

Please note that we may process your personal data under multiple lawful grounds depending on the specific purpose. If you need more information on the particular legal grounds we are using for your data processing, especially where multiple grounds apply, feel free to reach out to us.

Purpose/Activity

Type of Data

Lawful Basis for Processing (Including Legitimate Interests)

Registering You as a New Customer

(a) Identity, (b) Contact

Performance of a contract with you

Providing and Delivering Profiling Services, including:
(a) Managing payments, fees, and charges
(b) Collecting and recovering outstanding payments
(c) Maintaining your digital profile (which may appear on our company website)

(a) Identity, (b) Contact, (c) Financial, (d) Transaction, (e) Marketing and Communications

(a) Performance of a contract with you
(b) Legitimate interests (to recover debts owed to us)

Managing Our Relationship with You, including:
(a) Informing you about changes to our terms or privacy policy
(b) Requesting feedback via reviews or surveys

(a) Identity, (b) Contact, (c) Profile, (d) Marketing and Communications

(a) Performance of a contract with you
(b) Compliance with a legal obligation
(c) Legitimate interests (to maintain records and understand customer engagement)

Administering and Protecting Our Business and Website, including:
Troubleshooting, data analysis, testing, system maintenance, support, reporting, and data hosting

(a) Identity, (b) Contact, (c) Technical

(a) Legitimate interests (to operate efficiently, maintain IT security, prevent fraud, and manage business restructuring)
(b) Compliance with a legal obligation

Using Data Analytics to Enhance Our Website, Services, and Marketing, including:
Possible inclusion of your profile on our company website or in presentations

(a) Technical, (b) Usage, (c) Marketing

Legitimate interests (to analyse customer trends, improve our offerings, and refine marketing strategies)

Providing Personalised Service Recommendations

(a) Identity, (b) Contact, (c) Technical, (d) Usage, (e) Profile, (f) Marketing and Communications

Legitimate interests (to develop and expand our services)

Marketing

We aim to give you control over how we use your personal data, especially regarding marketing and advertising. We may use your Identity, Contact, Technical, Usage, and Profile Data to better understand your preferences, interests, and needs, which helps us determine relevant products, services, and offers (this is referred to as marketing).

You will receive marketing communications from us if you’ve requested information or purchased services from us, and you haven’t opted out of receiving such communications. You can withdraw your consent to receive marketing at any time by contacting us.

Third-Party Marketing

We will never share your personal data with any third parties for marketing purposes.

Opting Out

You can stop receiving marketing messages from us at any time by following the opt-out links in any marketing emails or by contacting us directly.

If you no longer wish to have your profile used in our website or marketing communications, please contact us.

Opting out of marketing communications will not affect any personal data you’ve provided to us as part of a service purchase, service experience, or other transactions.

Cookies

You can adjust your browser settings to block cookies or to receive alerts when websites set or access cookies. However, please note that disabling cookies might cause some parts of our website to become inaccessible or not function properly. For further information about our cookie use, please refer to our Cookie Policy.

Change of Purpose

We will only use your personal data for the purposes we collected it for, unless we determine that it is necessary to use it for a different, compatible purpose. If you’d like an explanation of how this new purpose is compatible with the original, feel free to contact us.

If we need to use your data for an unrelated purpose, we will inform you and provide the legal basis for doing so.

Please note, we may process your personal data without your knowledge or consent, if required or permitted by law.

  1. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above in the table.

Internal Third Parties as set out in section 10 Glossary.

External Third Parties as set out in section 10 Glossary.

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. International transfers

Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

  1. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees (such as your Profile Manager and relevant members of The Marque team), contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Data Retention

How long will my personal data be kept?

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including meeting legal, regulatory, tax, accounting, or reporting requirements. In some cases, we may retain your data for a longer period, particularly if there is a complaint or a potential legal dispute related to our relationship with you.

To determine the appropriate retention period, we take into account factors such as the nature and sensitivity of your data, potential risks from unauthorized use or disclosure, the purposes for which we process the data, and any applicable legal or regulatory requirements.

By law, we must retain certain basic information about our customers, including Contact, Identity, Financial, and Transaction Data, for six years after they stop being our customers for tax purposes.

In some cases, you may request that we delete your data. Please see your legal rights section below for more information.

If needed, we may anonymize your personal data (so that it no longer identifies you) for research or statistical purposes. Once anonymized, this data may be used indefinitely without further notification to you.

  1. Your Legal Rights

Under certain conditions, you have rights under data protection laws concerning your personal data. Below are the rights you may exercise:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request deletion of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data.

Withdraw consent at any time (where consent is the legal basis for processing).

If you wish to exercise any of these rights, please contact us.

No Fee Required : You generally will not have to pay a fee to access your personal data or exercise any of the other rights. However, if your request is clearly unfounded, repetitive, or excessive, we may charge a reasonable fee or refuse to comply with your request.

What We May Need From You : To help us confirm your identity and ensure your right to access your data (or exercise any of your other rights), we may ask for specific information from you. This is a security measure to ensure that personal data is not disclosed to unauthorized individuals. We may also contact you for further information to speed up our response.

Time Limit for Response: We aim to respond to all legitimate requests within one month. However, if your request is complex or you’ve made several requests, it may take longer. In this case, we will inform you and keep you updated.

  1. Glossary

Lawful Basis for Processing

Legitimate Interest: Refers to our business’s interest in managing and running our operations, which includes delivering the best service/product and providing a secure experience. We ensure that we assess and balance any impact on you (both positive and negative) and your rights before processing your data. We do not process your personal data where our interests are outweighed by the potential impact on you, unless we have your consent or are required by law.

Performance of Contract: Refers to processing your data when necessary for fulfilling a contract you’re a part of or to take steps at your request before entering into such a contract.

Comply with a Legal Obligation: Refers to processing your personal data where it’s necessary for compliance with a legal obligation we are subject to.

Third Parties

Internal Third Parties: Other companies within The Marque Digital Ltd Group, based in the United Kingdom and the USA, that provide IT and system administration services, as well as leadership reporting.

External Third Parties: Service providers outside the EU (such as in Serbia) who act as processors and provide IT and system administration services. We may also share data with professional advisers (lawyers, auditors, etc.) based in the United Kingdom, South Africa, and the USA. This includes HM Revenue & Customs and other regulatory bodies in the UK.

Your Legal Rights

You have the right to:

Access: Request a copy of the personal data we hold about you to check that we are processing it lawfully.

Correct: Request the correction of any inaccurate or incomplete data we hold about you.

Delete: Request that we erase your personal data where there’s no valid reason for us to keep processing it, or where we’ve processed it unlawfully.

Object: Object to the processing of your personal data, especially where we rely on legitimate interests, or if we are processing your data for direct marketing.

Restrict: Request that we suspend processing your data, in certain situations (e.g., if you want us to verify its accuracy).

Transfer: Request that we transfer your personal data to you or another party in a structured, commonly used, machine-readable format.

Withdraw Consent: Withdraw consent at any time if we’re relying on it as the basis for processing your personal data. This will not affect the legality of any processing that occurred before you withdrew your consent.

Cookie Policy

Our website uses cookies to differentiate between users and enhance your browsing experience. These cookies help us improve the site and make it more user-friendly. By continuing to use the site, you consent to our use of cookies.

A cookie is a small text file stored on your browser or device, provided you give your consent. These files contain information that is transferred to your computer’s hard drive.

We use the following types of cookies:

  • Strictly Necessary Cookies: These cookies are essential for the operation of the website.
  • Analytical/Performance Cookies: These cookies allow us to track and analyze visitor activity, such as how users navigate the website, helping us to improve the site’s performance.

Please note that third-party services (such as web traffic analysis providers) may also set cookies, which we do not control. These may include analytical or targeting cookies.

You can block cookies by adjusting your browser settings to refuse certain cookies. However, if you block all cookies, including essential ones, you may not be able to access some or all features of the website.