These Terms and Conditions (the “Terms”) govern the use of www.professional profile.com (the “Site”). The Site is owned and operated by Professional Profile. By accessing and using this Site and its services, you agree to comply with these Terms. These Terms are governed by the laws of the United Kingdom (UK), the European Union (EU), and applicable international regulations.
THESE TERMS CONTAIN A DISPUTE RESOLUTION CLAUSE AFFECTING YOUR RIGHTS. PLEASE READ CAREFULLY.
1. AGE RESTRICTIONS
Users must be at least 16 years old to access and use this Site. By using the Site, users confirm they meet this requirement. We do not accept liability for false age representations.
2. ACCEPTABLE USE AND PROHIBITED ACTIVITIES
Users agree to use the Site lawfully and ethically. Prohibited activities include but are not limited to:
∙ Harassment, discrimination, or abuse of other users.
∙ Infringement on intellectual property rights.
∙ Fraudulent, deceptive, or misleading activities.
∙ Posting offensive or inappropriate content.
∙ Unauthorised data mining or scraping of Site content.
∙ Circumventing security measures.
Violation of these terms may result in suspension or termination of user access without notice.
3. PAYMENT TERMS
3.1 Payment Obligations
Users purchasing services agree to provide accurate and complete payment details. Payments must be made in advance unless stated otherwise. Accepted payment methods include:
∙ Credit/Debit Card
∙ PayPal
∙ Bank Transfer (where applicable)
3.2 Late Payment Consequences
Failure to make payments when due may result in:
∙ Suspension or restriction of services.
∙ Interest charges at the prevailing statutory rate.
∙ Collection costs passed onto the customer.
∙ Legal action for unpaid balances.
4. SUBSCRIPTION PAYMENTS, FREE PLAN, AND PROFILE ACCESS
4.1 Pre-Created Profiles and Editing Access
∙ Users can contact Professional Profile to create new profiles and access pre-existing profiles that have been generated by the platform.
∙ Users on the Free Plan can view only a limited portion of their assigned profile.
∙ To unlock full profile access and make edits, users must subscribe to a paid plan.
4.2 Free Plan
∙ The Free Plan allows users to view a limited version of their profile, typically restricted to the first section.
∙ The Free Plan grants temporary access to premium features before requiring a paid subscription.
∙ Users must upgrade to a paid plan to continue editing their profiles.
4.3 Paid Plan Upgrade
∙ A paid subscription unlocks the full profile, allowing users to modify, edit, and
personalise all sections as they see fit.
∙ Users who do not upgrade will remain on the Free Plan with limited access.
4.4 Automatic Renewal
All subscriptions are automatically renewed unless canceled by the user before the renewal date. By subscribing, you authorise Professional Profile to charge the applicable subscription fee to your chosen payment method at the start of each billing cycle.
4.5 Cancellation of Subscription
∙ Users may cancel their subscriptions at any time via their account settings.
∙ The cancellation will be effective at the end of the current billing period, and users will retain access to premium features until then.
∙ No prorated refunds will be provided for canceled subscriptions unless legally required.
4.6 Failed Payments and Suspension
∙ If a payment attempt fails, the system will retry payment. If payment is not received within a specified grace period, the subscription will be downgraded to the Free Plan, and access to premium features will be revoked.
∙ Continued failed payments may result in account suspension.
4.7 Refund Policy
∙ Users may be eligible for a refund within 30 days of the initial purchase if dissatisfied with the service.
∙ Refund requests must be submitted through customer support.
∙ Refunds are not available beyond the initial period unless required under UK or EU consumer laws.
5. WARRANTIES AND GUARANTEES
We provide services “as is” without guarantees of specific results. However, certain services include:
∙ A 30-day money-back guarantee for paid plan subscriptions.
∙ Refund eligibility under consumer protection laws in the UK and EU.
This does not affect statutory rights under the UK Consumer Rights Act 2015 and EU consumer law.
6. DELIVERY TIMELINES
Service delivery times vary depending on the service purchased. Estimated completion timelines will be provided at the point of purchase. Delays due to force majeure (e.g., technical failures, natural disasters) do not constitute a breach of contract.
7. FAILURE TO PAY OR DELIVERED SERVICES
If a customer does not pay:
∙ Services may be revoked or access restricted.
∙ Legal action may be taken for outstanding payments.
If a service is not delivered as described:
∙ Users must notify us within 14 days.
∙ We will investigate and either rectify, refund, or provide alternative solutions.
8. ACCOUNT MANAGEMENT, SUSPENSION, AND CANCELLATION
8.1 User Responsibilities
Users must ensure that any information submitted through their paid plan access to their generated profile is accurate, up to date, and not misleading. Users bear full legal responsibility for the truthfulness and accuracy of the content they provide.
8.2 Account Suspension or Termination
We may suspend or terminate accounts for violations of these Terms. Grounds for termination include:
∙ Breach of applicable laws.
∙ Failure to comply with payment obligations.
∙ Repeated violations of acceptable use policies.
8.3 Cancellation by the User
Users may cancel subscriptions at any time through their account settings. Cancellation takes effect at the end of the billing period. Refunds are subject to eligibility criteria under Section 4.
9. USER INTERACTION AND RESPONSIBILITIES
Users agree to interact respectfully with other users and our support team. Professional Profile is not liable for interactions between users, including disputes or disagreements.
10. NON-EXCLUSIVE LICENSE
By accessing their pre-generated profile and making edits, users grant Professional Profile a worldwide, non-exclusive, transferable, royalty-free, fully paid-up, perpetual, and irrevocable license to:
∙ Use, reproduce, distribute, modify, reformat, display, and create derivative works from their edited content.
∙ Sublicense these rights to third parties where necessary.
Users retain full ownership of any modifications they make to their profiles, but they grant Professional Profile the necessary rights to operate, improve, and promote our services. Users must either own the intellectual property rights or hold a valid license granting them the necessary permissions to upload and use any content, including but not limited to profile images.
11. THIRD-PARTY LINKS AND INTEGRATIONS
Our Site may include links to third-party websites. We do not control or endorse external sites and are not responsible for their content or practices.
12. LIMITATION OF LIABILITY
To the extent permitted under law, Professional Profile shall not be liable for indirect, incidental, or consequential damages, including:
∙ Loss of data, revenue, or reputation.
∙ Service interruptions or security breaches.
∙ Third-party service failures.
13. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws of England, Wales, and applicable EU consumer regulations.
13.1 Mediation and Arbitration
Disputes must first be attempted to be resolved through mediation. If mediation fails, arbitration will follow under UK arbitration laws. Exceptions include claims for injunctive relief or intellectual property disputes.
14. CHANGES TO TERMS
We reserve the right to modify these Terms. Users will be notified of material changes. Continued use of our services constitutes acceptance of the updated Terms.
15. PRIVACY POLICY
Your use of our services is also subject to our Privacy Policy, detailing how we collect, use, and store personal data.
16. CONTACT DETAILS
For inquiries, contact us:
Email: [email protected]
Address: Professional Profile, 20-22 Wenlock Road, London, N1 7GU