Biography
Motivated Business Management graduate, skilled in customer service, sales, and digital engagement. Dedicated to optimizing business processes through technology and creative problem-solving, she is a collaborative professional seeking to apply administrative and analytical skills to enhance customer experience and team efficiency.
Developed and implemented a content strategy to improve brand awareness and engagement. Demonstrated written communication skills in curating posts to target HR leaders, managers, and key decision makers. Monitored engagement metrics to optimize content strategy.
Surpassed the store's monthly sales target for business accounts by activating five lines in one transaction while still in training. Demonstrated effective customer engagement strategies to achieve a high CSAT (customer satisfaction) score. Demonstrated adaptability through on-the-spot technical troubleshooting.
Maintained administrative support by organizing and managing critical documents and assisting in bookkeeping.
