Biography
Dedicated administrative and operations professional with extensive experience in customer service, team leadership, and remote operations. Currently serving as Operations Manager at Tyme Global Technologies employed since 2017. Specializing in employee onboarding, performance evaluation, and training strategy development. With proven expertise in operations management, team leadership, and client relationship building, I've successfully managed diverse projects consistently enhancing operational efficiency across multiple industries.
Prepare and onboard new employees for success in the workplace, evaluate employee performance and learning progress, develop training strategies and materials, manage shift scheduling and payroll edits
Answer and direct inbound phone calls, provide live chat and email support, dispatch tickets and perform accurate data entry, handle guest billing and invoices. Oversee team & coordinate guidelines.
Samplers Inc.
Promote sales through direct customer engagement, educate customers on featured products, represent brands at promotional events
